Frequently Asked Questions

»   What is the minimum size order and value that you ship?
»   What is your sampling policy?
»   How can I pay for my order?
»   What are your Bank & Account details for remitting payment?
»   Do you provide the on-time delivery / shipping information?
»   How can I request a Quote?
»   How can I request for a price list or catalogue?
»   Do you have any quality certifications?
»   Can I visit your factory?
»   What is the processing duration for a typical order?
»   How can I get your products with my company logo on them?
»   What type of packaging is employed?
»   Do you offer customization service or manufacture products that are not listed in your catalogue?
»   Can I place an order on "My Target Prices"?
»   What currencies you accept payments in?
»   What is the approximate shipping cost?
»   How can I have a Proforma Invoice/ Quotation from Lifeline Systems?
»   How to work with Lifeline Systems in World Bank Projects / Global Tenders / ICB?
»   What mode of shipment are employed?
»   What options do I have for paying the freight charges?
»   How can my ordered goods be insured?
»   Do you charge for your sample of Products?


Q.  What is the minimum order quantity and value required by you ?
A. We have a highly flexible production system that enables us to offer products with no restrictions of minimum order quantity. However, the per unit pricing for lower quantities would be higher than the per unit price for large quantities.

Q.  What is your sampling policy?
A. We understand that customers need to have products samples before they place their orders. Therefore, samples against cost are available on request.

Q.  How can I pay for my order?
A. For the convenience of our buyers, we offer two different payment terms:
Full Advance Payment:
This method involves minimum bank charges as compared to other methods of payment. You may send the payment by TT or Wire Transfer, favouring Lifeline Systems Pvt. Ltd., to our Bankers under intimation to us.
Letter of Credit:
We accept confirmed, irrevocable letter of credit, payable at sight against bulk orders. All bank changes, within and outside India must be to the account of the buyer.

Q.  What are your Bank & Account details for remitting payment?
A. Canara Bank - Foreign Department
     Nehru Place, Near Paras Cinema,
     New Delhi - 110019 (India)
     A/c No. 5019 of Canara Bank, Green Park Entension, New Delhi - 49 (India)
     Swift Code - CNRBINBBDFS

Q.  Do you provide the on-time delivery / shipping information?
A. On-time delivery & up-to-date communication regarding the shipping information is another way to measure our performance. We, guarantee a 99% on-time delivery for small and large/bulk orders alike.

Q.  How can I request for a price list or catalogue?
A. Please use the enquiry form to request our price list and complete product catalog.

Q.  Can I visit your factory?
A. We invite you to visit our factory. Please use the request form to send us the details and we shall be happy to assist you with arranging your travel & stay requirements.

Q.  What is the processing duration for a typical order?
A. It may take 2 to 8 weeks that depends on the value and nature of indent from the date of receipt of the operative L/C or Advance payment in our hand.

For special purpose some extra time might be required. We leave no stone unturned to provide you the most efficient, speedy and cost-effective shipment in all directions.

Q. How can I get your products with my company logo on them?
A. We provide OEM / Private labeling on request. Our production facility and support systems are well equipped to undertake private labeling project.

For private labeling service, we manufacture products as per the desired specifications of our clients wherein the products are marketed by client with their brand name.

Q. What type of packaging is employed?
A. We provide excellent packaging solutions to protect the products from any breakage or damage during transit.

We provide special packaging for exports and have gained expertise in providing export quality shrink-wrapped, 5-ply corrugated box packaging coupled with foolproof packaging process.

Q. Do you offer customization service or manufacture products that are not listed in your catalogue?
A. Yes, we do provide customization and are capable to manufacture products that are not listed in our product catalogue. We manufacture these products as per the specifications, design and needs of the end user.

Just provide us with your sample or design, and our team of experts will change the present specifications, design and parameters of our products to meet all your tenders and requirements.

Q. Can I place an order on "My Target Prices"?
A.Yes, at Lifeline Systems, we provide a special facility to our customers to place orders at their own target prices for the products they require. After having your target prices our experts make all the backward calculations in order to achieve your targeted prices exactly or as close as possible. To utilize this facility, you can simply give us your list with your target prices. Our team will revert back to you as early as possible.

Q. What currencies you accept payments in?
A.We prefer dealing in US $, Euro and Sterling Pounds. However, we can also accept payments in other currencies if it is necessary to do so.

Q. What is the approximate shipping cost?
A. Sea freight is approximately 3-8 % of FOB value while airfreight / Courier charges are approximately 15-48% of the FOB value that depends on the gross weight, volume of shipment and the destination.

Q. How can I have a Proforma Invoice/ Quotation from Lifeline Systems?
A. You can have Performa Invoice/ Quotation either by providing us the list of your requirements through fax, email or by sending an enquiry. You can also develop an order / requirement list directly from our site.

While asking for a quote, it is essential to mention the quantity, destination/port and the mode of shipment. Without this information we may not be able to process your request.

Q. How to work with Lifeline Systems in World Bank Projects / Global Tenders / ICB?
A. There are two options:

• You can quote the tender on your own and we will present our Quotation after which you can add your Legitimate margin / profit and other incidental charges and Bid. We will also give you required certificates and a letter of authorization. If required, we can bear the samples on a 50-50% basis.
• We can also bid through you. In this case you will act as our local agent. We will provide you a direct bid and a good commission will be settled to you after a mutual agreement. You can also include the incidental delivery charges in the Bid separately as specified in the guidelines of tender. We will send the samples free of cost and you can put the Bid Bond on our behalf for which the charges will be shared by us on 50-50 % basis. If required our representatives can visit your country in case of Award.

Q. What modes of shipment are employed?
A. We select shipments in a most efficient and convenient manner after thorough evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. We have developed partnerships with internationally renowned logistics carriers, such as DHL, UPS & FedEx for express and consistent deliveries. We provide value-added logistics assistance to our clients to ensuring flawless products, delivered on time in the most cost efficient manner.

Q. What options do I have for paying the freight charges?
A. We make the Invoice Performa as per the clients’ instructions, like - C&F: Cost and Freight, CIF: Cost Insurance and Freight, FOB: Free on Board.

In FOB shipments we can ship through the client's chosen AIRLINE. For FOB shipments we can ship in "TO PAY" mode for destinations having facility for this mode. In the case it is not possible, we request the client to remit the freight after organizing the shipment and having the exact freight charges from the concerned airlines, then the shipment is effected PREPAID. We can also send small or sample shipments on the freight collect basis as per the clients’ arrangement with Courier Companies.

Q. How can my ordered goods be insured?
A. For any order above US$ 20,000.00, we provide free of cost insurance. The claims, if any are payable at destination to the consignee cost in addition to 10% i.e. 110% of the value of order including freight.

For orders less than US$ 20,000.00, the charges of insurance will be borne by the client. For orders of glassware above the value of US$6000.00, we provide free of cost insurance. In the case, you are doing insurance yourselves at your end, please inform us the email / fax number and other contact details of the Insurance Company so that the shipment details can be provided to them to ensure cover.

Q. Do you charge for your sample of Products?
A. We give free sample to our regular clients having business exceeding US$20,000.00 in a financial year. For regular clients with smaller size business, we provide free samples and only the shipping cost is borne by the client.

For occasional or first time clients the samples are sent on payment of full cost of samples and shipping. However the cost of sample is subtracted from the amount of final order in any case. Hence the Samples are free.